Answers to your questions

We understand you might have questions before making a purchase. Here you'll find comprehensive answers to the most common queries about our used car keys, remote fobs, and owner's manuals. We aim for transparency and clarity to ensure you have a smooth shopping experience.

Frequently asked questions

At Remotes, Fobs, Car Keys and Owners Manuals, we pride ourselves on providing quality used car parts and manuals. Our online shop, based in Portsmouth, United Kingdom, is dedicated to helping you find exactly what you need. Below are some common questions to assist you.

What are common questions about buying used car keys, remote fobs, or owner's manuals?
Customers often ask if the item includes a circuit board or if a service book is present. We strive to provide detailed descriptions for each product to answer these questions upfront.

How can customers ensure the used car key or remote fob will work with their car?
All keys are thoroughly tested with a radio frequency tester to confirm a signal. We also check the case for any damage and inspect the circuit board, including all its buttons, to ensure full functionality before listing an item for sale.

What is your process for returns or refunds if a customer isn't happy?
All returns are accepted. If we are at fault, please return the item for a full refund. If you have purchased an item and the fault lies with you, please return it, but the postage cost will be at your expense.

What should customers know about how you deliver their orders?
Orders are dispatched via either Royal Mail or Evri. We have never encountered a problem with either service, ensuring reliable delivery of your purchase.

Need more help?

If you haven't found the answer to your question here, please don't hesitate to get in touch with us. Our team is always ready to assist you with any further queries you may have.